Privacy Policy
Last updated: January 18, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Personal information (name, email address, phone number)
- Company information (company name, industry, size)
- Account credentials and preferences
- Communication records and support requests
- Usage data and analytics
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns and optimize our platform
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To service providers who assist in our operations
- To comply with legal requirements or protect our rights
- In connection with a business transfer or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection practices
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and improve your experience on our website. You can control cookie settings through your browser preferences.
8. Third-Party Services
Our platform may integrate with third-party services and applications. This privacy policy does not apply to third-party services, and we encourage you to review their privacy policies before using them.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to delete your personal information.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
TensorVex
167 Kendalia Ave
San Antonio, TX 78214-2435
Email: Juan@TensorVex.com
Phone: +1 309-555-4344